Privacy and Cookie Policy

Effective date: 7 August 2023

This Privacy and Cookie Policy describes how Copenhagen Coffee Lab ApS (“Copenhagen Coffee Lab”, “we”, “us” or “our”) collects, processes and protects personal data in connection with the use of our website and other services.

By using our website, you accept that your personal data is processed in accordance with this policy.

1. Company Information

Copenhagen Coffee Lab ApS
Bådhavsgade 44F
2459 Copenhagen SV
Denmark

CVR no.: 40207929

Email: hello@cphcoffeelab.com
Webshop-related inquiries: webshop@cphcoffeelab.com

Website: https://copenhagencoffeelab.com

2. What Information Do We Collect?

We may collect and process the following types of personal data:

Information You Provide to Us

When you make a purchase, create an account, contact us or subscribe to our newsletter, we may collect information such as:

• Name
• Email address
• Phone number
• Address
• Postal code and city
• Payment information
• Order and purchase history

Information Collected Automatically

When you visit our website, we may automatically collect information about your use of the site, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and duration of visits
• Click behaviour and navigation on the website

This information is collected, among other things, through the use of cookies and similar technologies.

Purposes of Processing Personal Data

We process your personal data for the following purposes:

• To provide and manage our products and services
• To process and deliver your orders
• To provide customer service and support
• To improve our website, products and user experience
• To analyse traffic and use of the website
• To send service and order notifications
• To send marketing, newsletters and offers, if you have given your consent
• To send reminders about abandoned shopping carts
• To prevent misuse, fraud and security issues
• To comply with applicable legislation and accounting obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract: When processing is necessary to complete a purchase or provide a service to you.
• Consent: When you, for example, subscribe to newsletters or accept marketing cookies.
• Legitimate interest: When we analyse the use of the website, improve our services or send relevant product recommendations.
• Legal obligation: When we are required to retain information under applicable legislation.

5. Newsletters and Marketing

If you have given your consent, we may send you newsletters, campaigns, product recommendations and other marketing materials by email.

You may withdraw your consent or unsubscribe from marketing at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at webshop@cphcoffeelab.com

6. Abandoned Shopping Carts

If you add items to your shopping cart without completing the purchase, we may send you an email reminder about the products you have left behind.

These communications are sent on the basis of our legitimate interest in completing your purchase or on the basis of your consent, where this is required under applicable legislation.

7. Cookies

What Are Cookies?

Cookies are small text files that are stored on your computer, mobile phone or tablet when you visit our website.

Cookies are used, among other things, to:

• Make the website function correctly
• Remember your preferences
• Analyse traffic and user behaviour
• Customise marketing and advertisements

Types of Cookies We Use

We use, among others, the following types of cookies:

Necessary Cookies

These cookies are necessary for the website to function correctly.

Preference Cookies

These cookies remember your choices and preferences.

Statistics Cookies

These cookies help us understand how visitors use the website.

Marketing Cookies

These cookies are used to show relevant advertisements and marketing.

Managing Cookies

You can change or withdraw your consent to cookies at any time via your browser settings or our cookie banner.

If you choose to block cookies, parts of the website may not function correctly.

8. Sharing of Personal Data

We may share your personal data with trusted third parties who help us operate our business and provide our services, including:

• Payment providers
• Shipping and logistics partners
• Hosting and IT providers
• Analytics and marketing tools
• Customer service platforms

These third parties only process the information according to our instructions and in accordance with applicable data protection legislation.

9. Analytics and Marketing Tools

We use third-party tools for analytics and marketing, including:

• Google Analytics
• Google Ads
• Meta/Facebook
• Hotjar

These services may collect information about your use of the website through cookies and similar technologies.

For more information, we refer to the individual providers’ privacy policies.

10. Payments

Payments on our website are processed by external payment providers.

We do not store your payment card information. All payment information is processed directly by our payment providers in accordance with applicable security standards.

11. Transfer of Data to Third Countries

In certain cases, your personal data may be transferred to countries outside the EU/EEA.

When this happens, we ensure that the transfer takes place in accordance with applicable data protection legislation, including through the use of the European Commission’s Standard Contractual Clauses or other valid transfer mechanisms.

12. Retention of Information

We only retain your personal data for as long as necessary to fulfil the purposes for which the information was collected, or to comply with applicable legislation.

Information related to purchases is, for example, retained in accordance with the rules of the Danish Bookkeeping Act.

13. Your Rights

Under data protection legislation, you have a number of rights in relation to our processing of your personal data.

You have, among other things, the right to:

• Access the information we process about you
• Have incorrect information corrected
• Have information deleted
• Restrict the processing of your information
• Object to the processing
• Receive your information in a structured format (data portability)
• Withdraw your consent

If you wish to exercise your rights, you can contact us at hello@cphcoffeelab.com.

14. Complaint to the Danish Data Protection Agency

If you are dissatisfied with our processing of your personal data, you have the right to lodge a complaint with:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
www.datatilsynet.dk

15. Security

We take appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, we note that no electronic transmission or storage of data can be guaranteed to be 100% secure.

16. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of such websites and recommend that you read their privacy policies.

17. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time.

Any changes will be published on this page with an updated effective date.

We therefore recommend that you review the policy regularly.

18. Contact

If you have any questions about this Privacy and Cookie Policy or our processing of personal data, you are welcome to contact us:

Copenhagen Coffee Lab ApS
Email: webshop@cphcoffeelab.com