Refund policy

Returns

Right of Withdrawal

Under Danish law, food products such as coffee and tea cannot be returned, as these goods are not suitable for resale for hygiene and quality reasons.

Other products may be returned within 14 days from the date of delivery, provided that they are returned unused and in their original packaging.

During the withdrawal period, you are responsible for handling the goods with due care. You are responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and which makes the goods unsuitable for resale.

Refund in the Event of Valid Withdrawal

If you withdraw from your purchase in accordance with the conditions above, we will refund the payment for the returned goods.

We will also refund standard delivery costs. However, the following costs are not refundable:

• Additional delivery costs incurred if you choose a delivery method other than the cheapest standard delivery option we offer
  
• Return shipping costs

Refunds will be made within 14 days from the day we receive your notice of withdrawal. We reserve the right to withhold the refund until we have received the returned goods or you have provided documentation that the goods have been returned.

Uncollected Parcels / Return Shipments

If an order is not collected from a parcel shop or is returned to us due to failed delivery, this does not constitute a valid exercise of the right of withdrawal.

Food products such as coffee and tea are not refundable in the event of non-collection.

In such cases, we offer to resend the order against payment of a new shipping fee.

For non-food products, a refund of the product price may be agreed. Shipping costs are not refundable.

The customer bears responsibility for the goods from the time of dispatch until delivery or collection has taken place.

Returns

Returned goods must be sent to:

Copenhagen Coffee Lab
Bådhavnsgade 44F
2450 Copenhagen SV
Denmark

We do not accept parcels sent without delivery.

Exchanges

If you wish to exchange for another product, you must create and place a new order for the desired product(s). Send the returned product(s) to us as soon as possible to avoid the desired product(s) selling out. Please notify us by sending an email to webshop@cphcoffeelab.com.