Assistant Manager in Frederiksberg, Copenhagen

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Then look no further!

Copenhagen Coffee Lab is a handcrafted coffee roastery, wholesaler, and coffee shop and bakery chain founded in Copenhagen in 2013. Since 2013, we have marked our presence in Denmark and throughout Europe with 50 coffee shops across Denmark, Germany, France, and Portugal.

We are seeking a motivated Assistant Store Manager to join our team.

At Copenhagen Coffee Lab, we believe that success comes from a strong team. As an Assistant Manager, you will play a vital role in supporting the Store Manager with daily responsibilities, overseeing staff, and ensuring our guests have an unforgettable experience. Whether you have previous experience or are just starting your leadership journey, we welcome individuals of all ages and backgrounds who are eager to make a difference.

Responsibilities

• Handle customer complaints and resolve issues that require attention.
• Manages schedule changes, employee call-offs, and other staffing matters to maintain smooth operation while the Store Manager is absent.
• Step in for absent employees, ensuring the business continues to run smoothly.
• Lead by example, acting as a role model for the team by consistently providing exceptional service and attention to detail.
• Delegate tasks to employees and keep track of daily operations.
• Conduct training and provide one-on-one guidance to employees in conjunction with the Store Manager.
• Resolve disputes between employees, fostering a positive and harmonious work environment.
• Motivate employees to perform at their best by recognizing and encouraging their achievements.
• Maintain a safe and clean work environment, adhering to hygiene and safety protocols.
• Provide updates to the Store Manager and collaborate on operational responsibilities.
• Assist in managing tasks assigned by the Store Manager to drive overall success.
• Covers all Store Manager responsibilities during their absence, ensuring the smooth functioning of the store.

Skills & Qualifications

• Leadership skills
• Motivational skills
• Excellent communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer service-oriented mindset
• Strong problem-solving skills and the ability to think creatively.
• Organizational skills to keep operations running smoothly.

Benefits

• As an Assistant Manager, you're on a path to success within our company. We prioritize internal promotions and provide opportunities for career advancement.
• Flexible work hours to accommodate studies and personal commitments.
• Opportunity to gain barista skills and learn about specialty coffee and brewing techniques.
• Complimentary and discounted food and beverages during shifts and off-duty
• Opportunities for career progression within the company

Are you ready to take on the challenge and contribute to the success of our coffee shop? We welcome your expertise and enthusiasm. Join our team and help us create an unforgettable experience for our guests!