Trade terms
IN GENERAL
PAYMENTS
Debit cards are the most secure form of payment online. As a consumer, you are ensured against fraud and missing deliveries. You will be able to claim the amount paid back at any time (in the event of a dispute, the amount will be withheld by your bank until a possible court settles the dispute).
CREDITCARD PAYMENT
The amount will not be charged to your card until the goods are picked up or shipped from Copenhagen Coffee Lab ApS. A greater amount can never be deducted than what you approved for the purchase
CANCELLATION
RETURN
THE CONDITION
REPAYMENT
DEFECT, FLAWS, DEFICIENCIES
COMPLAINT
If you, as a consumer, want to complain about your purchase, contact us at shop@cphcoffeelab.com. If we are unable to find a solution, you can file a complaint with:
Nævernes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
SOLD OUT ITEMS
COOKIES
At shop.cphcoffeelab.com, cookies are used to optimize the website and its functionality, making the visit as easy as possible for you.
LOG STATISTICS
We use a log statistic at shop.coffeelab.com which means that a statistics system collects information which can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned etc. The log statistics are used only for the purpose of optimizing shop.coffeelab.com.
PRIVACY POLICY
We need the following information when you shop with us: Name, address, telephone number, email address.
We record and disclose the personal information needed to deliver the item to you.
The personal data is registered with Copenhagen Coffee Lab ApS and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. Companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with adequate protection.
The data manager at shop.cphcoffeelab.com is Copenhagen Coffee Lab ApS. You have the right to be informed what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have an obligation to delete your personal data if you request it. It can for example. be if your data is no longer needed for the purpose for which we were going to use it. You may also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: shop@cphcoffeelab.com.
ABUSE OR HACKING
In the event of any abuse or hacking of the webshop, we reserve the right to cancel orders and related deliveries.